Our Return Policy

We aim to provide a seamless shopping experience, and we understand that returns may sometimes be necessary. Please review our return policy below:

1. Return Period

You have 30 days from the date of delivery to return your purchase. Unfortunately, we cannot offer a refund or exchange once the 30-day window has passed.

2. Eligibility Criteria

To qualify for a return, the item must meet the following conditions:

  • Unused & Undamaged: The product should be in its original condition without any signs of use, wear, or alterations.
  • Original Packaging: Return the item in its original packaging, or similar protective packaging to avoid damage during transit.
  • Specific Product Eligibility: Certain items, such as hygiene products, perishable goods, or personalized items, may have unique return restrictions. Please contact our customer support for details on specific products.

3. Return Process

Follow these steps to initiate a return:

  • Step 1: Contact Customer Support
    Reach out within the 30-day return window by phone or email. Provide your order number and reason for the return. Our team will assist you with the next steps.

  • Step 2: Approval & Instructions
    Once approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to send the item back.

  • Step 3: Packaging
    Ensure the item is securely packaged in its original or protective packaging. Include the RMA number on the package.

  • Step 4: Shipping
    You are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service.

4. Inspection & Refund Process

Once we receive your returned item, it will undergo inspection to ensure it meets the eligibility criteria.

  • Refund Method: Refunds will be issued using the original payment method.
  • Refund Coverage: Only the cost of the item(s) will be refunded. Shipping and handling fees are non-refundable.
  • Processing Time: Please allow some time for the refund to appear in your account, depending on your payment provider.

5. Exchanges

To exchange an item, please follow the return process, then place a new order for the desired item. This approach ensures a faster turnaround time for receiving your replacement.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Downloadable software
  • Final sale or clearance items

Please review the product description or contact customer support for more information.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support immediately. We will provide a replacement, refund, or another suitable solution.

Need Assistance?

Our customer support team is here to help! If you have any questions about our return policy, please don’t hesitate to reach out.